Contact TriHealth
Our goal is to provide you and your loved ones the best treatment possible. We value your feedback because it enables us to make improvements to our services. We will get back to you within seven days whether you make use of one of our other message-sending options or give us a call to speak with a TriHealth Representative.
Patients and the community can contact TriHealth in a number of ways for a variety of purposes, such as general questions, appointments, billing inquiries, and more. If you need urgent medical assistance, please call 911 or your doctor’s office. It might take up to two days to receive a response to any MyChart communication.
General Contact Information
Customer Service
Phone:
1-513-569-1900
Hours:
Monday through Friday, 8 a.m. to 5 p.m. PST
Mailing Address and Corporate Office:
TriHealth
625 Eden Park Drive
Cincinnati, OH 45202
Phone:
(513) 569-1900
Physician Referral Line:
(513) 569-5400
Transfer a Patient:
(513) 874-4584.
Support Hours
Monday – Thursday (8:30am to 6:30pm)
Friday (8:30am to 5:30pm)
Saturday & Sunday (8am to 3pm).
Connect with TriHealth On Social Media
These are the official and active social media profiles that TriHealth Organization use for communication and to send out more news to the public.
TriHealth MyChart Support
If you want to learn more about managing your TriHealth MyChart account online and with the mobile app, Check out our Frequently Asked Questions (FAQs) on set-up, troubleshooting, and more.
If you’re having trouble logging in to your TriHealth MyChart account, click the “Forgot Username?” or “Forgot Password?” link below the log in fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.
For First-time users: Click the “Sign Up Now” button above the User Login form. A signup screen will display. You can either register using the email address that you provided to the office or you can register by creating a username and entering a security code provided to you from the office.
Email:
MyChart@TriHealth.com
Phone Number:
1-800-234-5143
For assistance with the MyChart login portal.
Online:
Visit and fill the MyChart support contact form at https://www.trihealth.com/tools/feedback-form
Billing and Financial Assistance
Billing Questions:
All of your payments and bills can be handled online. Patients can choose from a number of practical ways offered by TriHealth for paying off their medical bills. By using the code located in the top right corner of your paper statement, you can make an online bill payment.
Question about setting up a payment plan with the billing office if you are unable to pay the entire amount at once. This enables you to gradually make smaller, more manageable periodic payments. Contact us or go to our Payment Plans page to get started.
Phone:
1-513-569-6117 or (800) 234-5143
Hours:
Monday through Friday, 8 a.m. to 6 p.m. PST
Email:
MyChart@TriHealth.com
Payment Refund Request:
Phone;
(513) 569-6117
Email:
pfs@trihealth.com.