Frequently Asked Questions (FAQs)

The TriHealth MyChart FAQs are meant to give patients the basic knowledge they need to use the portal efficiently. They offer assistance to users in accessing the platform’s capabilities, arranging appointments and accessing medical information, and resolving frequent security and troubleshooting issues.

The FAQs are intended to improve patient-provider communication and motivate more patients to participate in their digital health management by providing straightforward responses. All things considered, they facilitate a more simple experience for MyChart system users.

TriHealth MyChart FAQs

TriHealth MyChart is an online patient portal that allows users to manage their healthcare more conveniently. Here are some common FAQs regarding TriHealth MyChart:

What is TriHealth MyChart?

TriHealth MyChart is a secure online platform that enables patients to access their medical records, communicate with healthcare providers, schedule appointments, request prescription refills, and view test results.

How do I sign up for MyChart?

To sign up, click the “Sign Up Now” button located below the user login form. There will be a screen to sign up. You have two options for registering: either input the activation code that the office sends you, or register using the email address you gave them. OR ask your healthcare provider during your next visit. You may need to provide personal information for verification.

Is TriHealth MyChart protecting my data?

Yes, Trihealth MyChart is designed with security in mind. It uses encryption and other security measures to protect your personal and medical information.

What benefit can i enjoy on TriHealth MyChart?

You can do the following:

• View your medical records
• Schedule or manage appointments
• Communicate with your healthcare team
• Request prescription refills
• Access lab results
• Update personal information.

How do i login?

Using your smartphone or desktop pc, you can log onto Trihealth MyChart by visiting the official site. To do this easily, just follow this easy steps;

• Go to the Trihealth MyChart login page.
• Enter your MyChart username and password in the spaces provided and
• Click Sign In.

I forgot my Trihealth MyChart username or password. What to i do?

If you’re having trouble logging in to your TriHealth MyChart account because you forgot your username and or password, click the “Forgot Username?” or “Forgot Password?” link below the log in fields for assistance.

For more information and questions who should I contact?

You can reach us at (513) 569-1900, our MyChart Patient Support Line.

FAQs for Parents or Guardians

What is MyChart account proxy access?

Through proxy access, a person who is not a patient can view that patient’s TriHealth MyChart medical records. Until the child turns twelve, parents and guardians can access their minor child’s MyChart account using a proxy.

In other cases, an adult (such as an elderly senior) may give proxy access to a different adult (such as a son or daughter) who assists in providing for him or her.

It is not necessary for the patient to own a MyChart account in order for them to authorize the proxy to access data.

What kind of proxy access to a teen’s MyChart account can parents and guardians have?

For children between the ages of 12 and 17, MyChart proxy access enables parents or guardians to communicate with your child’s care teams on their behalf. Additionally, it enables a child’s provider to communicate with the youngster directly, bypassing the proxy.

What aspects in my child’s MyChart account will a proxy no longer be able to access after they turn 12?
A parent or guardian will no longer be allowed to use MyChart for anything but messaging after their child becomes 12 years old. This could consist of:

• directly setting up their child’s appointments
• seeing their child’s test results
• seeing correspondence that the child’s provider has sent them directly
• looking at the after-visit reports of their child’s medical appointment
• viewing their child’s vaccination records.

When my child turns twelve, why does access to the MyChart proxy change?

This is an organizational policy that takes into account state legislation that grant patients who are teenagers rights. In order to comply with state legislation regarding the privacy of medical records for teen patients, TriHealth modifies parent and guardian MyChart proxy access to “messaging only” on the patient’s 12th birthday.

Please get in touch with your child’s provider’s office if you require assistance setting up your account to receive proxy messages.

What is meant by “age of majority”?

The “age of majority” refers to the legal age at which a minor pediatric patient may seek treatment on their own for some medical disorders, depending on state regulations.

My kid is cool with me keeping my proxy access. Can I be enrolled to their MyChart account again as a proxy?

You can get “messaging only” access to your child’s MyChart account through the provider’s office. But once their child becomes 12, parents or guardians might not have complete proxy access to their MyChart account under our organizational policy.

What rights do children and teenagers have regarding their medical records?

Every patient has the right to the privacy of their medical records. TriHealth is obligated to maintain the privacy of a child’s health information, even from the parent, after the child reaches the age of majority and is able to seek and consent to certain treatments on their own without parental approval.

Although we want teenagers to talk to their parents about anything, we also need to protect their rights and privacy. Because of this, parents and guardians automatically have restricted access to their child’s health information after they turn 12 in compliance with state legislation.

My child turned 12, however it appears that I can only access their MyChart account and not message them. How do I include this?

If you would want to be able to message the care team for your child using MyChart, please get in touch with the office of your physician.

What kinds of health records are accessible in a patient’s teen MyChart account upon turning 12?

Teen MyChart offers the following access to patients aged 12-17:

• MyChart messaging
• Online appointment booking
• Surveys
• Examine connection
• Access just the allergies and immunizations sections
• View only the medicine access
• View only health-related concerns
• Drugs
• Health Background

Frequently Asked Questions for TriHealth App

What is the TriHealth Mobile application?

Your individual link to the excellent treatment and services we’re known for is the TriHealth app. Both Android and iPhone devices can use it.

Why should I download the TriHealth MyChart app and use it?

You may access your health information and receive care from anywhere with the app. This includes: same-day care; personalized information and care suggestions tailored just for you; and MyChart, your electronic health record.

The electronic health record of MyChart

The following advantages of MyChart are easily accessible:

• Having constant access to your health information
• Message your medical providers
• Viewing at test and laboratory results
• Making an appointment
• Having a video conference with your healthcare provider
• Checking in and saving time, plus more.

Same-day healthcare

You can locate a convenient Urgent Care facility, make an appointment with ExpressCare, and wait in line. Additionally, ExpressCare Virtual allows you to see a qualified practitioner in a matter of minutes.

Personalized advice and information

The intelligent assistant on the app can help you find your way across our care system and provide tailored recommendations. We can also provide a customized experience based on your individual demands thanks to the app.

What if the MyChart app is already on my device?

All of the features and functionality of the MyChart app are effortlessly integrated into the TriHealth app. Beyond what the MyChart app provides, the TriHealth app additionally offers special advantages. These include:

• It makes it simple for you to get same-day care online or in person at a large network of TriHealth locations.
• It provides advice for care and tailored material.
• It connects you to your TriHealth care team as well as our hospitals and clinics.
• This implies that installing the TriHealth and MyChart apps together is not required. You’ll have access to MyCharts.

TriHealth Billing Payment FAQs

How am I going to pay my bills?

All of your payments and bills can be handled online. Patients can choose from a number of practical ways offered by TriHealth to settle their medical bills. By using the code located in the top right corner of your paper statement, you can make an online bill payment.

When will my bill arrive?

We will send you a bill within 30 days, regardless of your insurance coverage.

Who else would be billing me?

You can receive many bills for a visit since medical equipment, facilities, and doctors’ assistants can all be billed separately.

For instance, each doctor who provides or oversees your care—such as an intensivist, surgeon, anesthesiologist, radiologist, pathologist, or hospitalist—may bill you separately.

Does TriHealth Provide Financial Assistance?

Yes, TriHealth provides funding assistance. These programs can help reduce or even pay for your medical expenses; they are dependant on your income and financial circumstances. Learn more at https://www.trihealth.com/patients-and-visitors/billing-and-insurance/financial-assistance

Considering that I did not receive services at a TriHealth location, why am I getting a bill?

Usually, one of the following causes leads to the charges:

• A lab was drawn for you at your doctor’s office. TriHealth laboratories receive lab specimens from physicians for processing; this comes at a hospital cost.
• At one of our outpatient centers, you received services.

For issues concerning your statement, call our Single Billing Office at (513) 569-6117.

My statement has several account numbers; why are they there?

At the time of registration, a fresh account number is given for every day of service. This procedure assists in ensuring the speed of the billing process and the correctness of your statement.

Why does my latest payment not appear on my bill balance?

After processing of your most recent statement, payment posting can take place. To find out your balance, get in touch with our Single Billing Office.

How can I receive an overview of my fees?

A customer service representative can be reached by phone at (513) 569-6117 at our Single Billing Office.

If I overpaid, how can I get refund?

You should first get in touch with TriHealth’s billing department to obtain a refund if you believe you overpaid your medical bills. You can make a refund request by:

Phone: (513) 569-6117
Email: pfs@trihealth.com

How do I dispute a claim?

You must provide TriHealth with the payment information you are disputing in order to file a claim. One way to dispute a claim is to contact the TriHealth billing support team via:

Phone: (513) 569-6117
Email: pfs@trihealth.com

Insurance FAQs

What do i do if i don’t have any insurance?

Regardless of insurance status or financial situation, we are dedicated to offering all patients compassionate, high-quality medical care. Please let us know if you don’t have health insurance and are worried about how you’ll pay for your medical expenses so that we can be of assistance.

Our financial assistance program may be able to help you, since it can pay for all or part of the costs of providing care for individuals in need.

Should I get in touch with my insurance company before going to the hospital?

Yes, we strongly advise getting in touch with your health insurance company before to your hospital stay, if at all possible. Making sure TriHealth locations and affiliates are in-network with your particular insurance plan is crucial.

Will you send my insurance company a bill?

Indeed. When visiting our facilities, please don’t forget to carry your valid insurance card. To file a claim on your behalf with your insurance company, we will require these information.

Will my services be covered by my insurance?

Plans for health insurance and their contents differ. If you have any questions about coverage or prior authorization requirements for your treatment, please contact your health insurance provider, plan administrator, or employer’s benefits department.

Which insurance jargon should I understand?

We advise you to become more familiar with the terminology used by your insurance provider before receiving care. You can handle your money and your care better with this.

Why must I provide my insurance details each time I visit?

Since people and/or employers often switch health plans, we need to know about your insurance each time you visit in order to keep our data current and accurate. This aids with identification verification and safeguards you against fraud.

Accepting my insurance, are you?

Although it’s a frequent query, there’s rarely a straightforward “yes” or “no” response. Instead, you can avoid overspending by being aware of which service providers and facilities are “in-network” and “out-of-network.”

We bill your insurer when you visit a TriHealth physician or hospital, and they reimburse us primarily for the following two reasons:

• Our agreement with your insurance company
• Particular insurance coverage you have.

TriHealth has agreements with our network of physicians, hospitals, and other healthcare providers that allow us to offer some insurance companies lower pricing. Therefore, TriHealth is regarded as being in-network for the plans of these insurance companies.

We bill insurance companies less when patients with in-network plans receive care at TriHealth. The patients’ portion of the costs is also decreased as a result of the savings.

Conversely, TriHealth is seen as being out-of-network for those plans if we do not have a deal with an insurance company that allows us to use reduced rates. Patients typically pay extra when receiving care from an out-of-network practitioner because:

• They do not receive a price break.
• Insurance might only pay a portion of the cost.

Patients are shielded by new legislation from unexpected out-of-pocket expenses for emergency care received outside of their network. However, TriHealth charges out-of-network customers the difference between what we charge and what their insurance will cover for scheduled services.

To find out your benefits and whether a specific provider or care facility is part of the network and/or will accept your insurance, get in touch with your insurance provider.

What inquiries ought I to make of my insurance company prior to my visit?

View a comprehensive list of inquiries you should make of your insurance company prior to receiving care.

If I have inadequate or no insurance, what should I do?

Regardless of coverage or financial situation, TriHealth welcomes and cares for everyone in accordance with our mission and core principles. Financial help is a fundamental aspect of our care for patients who are at risk because we feel that no patient should ever be denied access to the essential medical care they require.

If you lack health insurance or are underinsured (i.e., your out-of-pocket expenses and high deductible make the cost of treatment unaffordable), financial aid may be able to help.

Our financial counselors are here to assist you:

• Request help from the government and local organizations.
• Request financial aid and health insurance.
• Get care for free or at a reduced cost if you qualify.
• Look into long-term, interest-free payment plan choices.